Clients
IT equipment maintenance plans
We will provide maintenance services for each of your computerized workstations. You will feel secure about every desktop, laptop, software, and peripheral office equipment. You will enjoy smooth operation.
Plan SLA1 | Plan SLA2 | Plan SLA3 | |
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Proactive maintenance and monitoring of company systems
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Updates for operating systems, applications, and antivirus software
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Remote IT support
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Reaction / decision time
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until 2 o'clock / until 4 o'clock
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until 1 o'clock / until 2 o'clock
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up to 30 min. / up to 1 hour
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Issue registration directly from the user's computer
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Monthly task completion report in PDF format
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Hard disk encryption
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Client portal where managers can see all the tasks created by their company
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Free IT equipment and software audit every 4 months.
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Microsoft 365 management. Microsoft Secure Score
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50-60%
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60-75%
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75-100%
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Licensed antivirus Bitdefender SDK
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Additional charge for IT maintenance when the disruption cannot be resolved remotely (98% of disruptions are resolved remotely)
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60 Eur/hour.
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45 Eur/hour.
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30 Eur/hour.
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Price excluding VAT
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7.99
Eur/month.
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12.99
Eur/month.
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17.99
Eur/month.
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Bitdefender GravityZone Business Security
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4.39 EUR/month
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4.39 EUR/month
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4.39 EUR/month
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Bitdefender GravityZone Business Security Enterprise
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7.39 EUR/month
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7.39 EUR/month
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7.39 EUR/month
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Easy incident registration with one click
To register an IT disruption or technical problem, you do not need to send emails or make calls – you can do all of this directly from your computer, with just a few clicks.
- Open the MDP CLOUD agent – it runs in the background on your computer.
- Select “Report a problem” – enter a description of the issue.
- Confirm submission – your request automatically goes to the IT administrators' system.
How does this help?
Quick – registering a disruption takes just a few seconds.
Directly into the system – the information is immediately visible to the IT administrator.
Additional data – the administrator can see not only your request but also:
- The computer's condition (e.g., CPU load, memory usage)
- The latest system updates (whether they are installed or missing)
- Internet speed and network connection stability
- Possible error logs or running programs that may cause the issue
More efficient problem solving
Thanks to the additional data, the administrator can diagnose the problem faster, so many failures can be resolved even without additional contact with you. Our goal is to ensure smooth IT operation with minimal involvement from you!
The IT equipment maintenance service consists of
Quick troubleshooting
Most often, as much as 98% of all failures can be resolved remotely. MDP Cloud IT equipment maintenance specialists will quickly fix the issue by connecting remotely, and if that does not work, they will come to your workplace.
Proactive disruption prevention
We perform daily preventive checks on your IT equipment. This way, you can avoid up to 35% of potential daily computer malfunctions. Our maintenance specialists will detect and fix them before a possible malfunction occurs. MDP CLOUD systems scan devices and, in the event of a potential malfunction or for prevention, automatically inform IT administrators.
Protection against viruses
Free licensed antivirus software for every computer you use. Excellent protection against various malicious programs.
Installing updates
You will receive all timely updates for the operating system, programs, and antivirus software. Every minute you will know that the latest viruses will be detected, and the company's systems will be protected from unauthorized access.
Professional administration
You will save funds as you will no longer need to maintain your IT administrator. Our entire team of professionals will be ready to assist you.
Services are provided according to ITIL principles and ISO standards.
The customer service process is guided by ITIL principles, based on best international practices. This includes the registration, analysis, referral to a competent specialist, and decision-making of inquiries. Continuous compliance with ISO standards and procedures in the fields of information security, management, and access management is ensured.
Daily CVE vulnerability scanning
A CVE vulnerability is a software coding error that hackers exploit to infiltrate an information system and perform illegal activities. MDP CLOUD conducts scans of managed equipment daily and, upon identifying coding errors, informs its client and offers solution options.
Current client reviews
Frequently Asked Questions (FAQ)
What benefits does IT maintenance service provide?
Modern technologies significantly ease and accelerate a company's work, but only when they are properly and timely maintained. The IT field has become too broad for non-IT employees to adequately supervise IT equipment. It is generally difficult to develop the company's activities while also ensuring the quality functioning of installed technologies, and this requires knowledge as well. Therefore, to ensure maximum customer convenience and work efficiency, we take care of the maintenance and security of all company computers. We will also offer the most suitable solutions for your activities.
IT maintenance services provide several important benefits for businesses:
IT maintenance services ensure system stability and efficiency. IT specialists monitor and maintain your IT infrastructure, perform regular servicing, updates, and troubleshooting to ensure that your systems operate optimally and without disruptions.
IT maintenance helps reduce operational disruptions and unplanned system downtime. MDPCloud specialists can detect potential problems at an early stage, implement preventive measures, and take proactive actions to avoid more serious disruptions that could negatively impact business operations.
Additionally, IT maintenance services also include security aspects. Specialists ensure that your IT infrastructure is protected from cyber threats, conduct system audits, encrypt data, manage access rights, and apply other security measures. This helps protect your business data and prevent potential security breaches.
IT maintenance services help manage IT resources and assets more effectively. This includes network administration, server management, software installation and updates, data backup management, and more. IT specialists help optimize resource usage to achieve the best efficiency and performance.
IT maintenance services can provide support and consulting regarding IT strategy and development. Specialists can help identify business needs, offer appropriate technological solutions that contribute to business growth and efficiency, and implement IT projects and innovations.
What technical and software do MDP CLOUD maintain?
Computer operating systems, such as Windows or OSX, are installed to ensure smooth and efficient operation. IT specialists are responsible for the administration, updates, and proper configuration of operating systems to maintain stable and secure performance.
Additionally, printer hardware and software are also important for office activities. IT maintenance services include printer management, updates, and configuration. Printer hardware must be compatible with the computer operating system and properly configured according to the manufacturer's requirements. Specialists ensure that printers operate efficiently and print quality.
Furthermore, IT maintenance also includes software and other office equipment that are essential for business processes. IT specialists ensure that all software licenses are legal and updated so that the program operates optimally and is compatible with other components.
When does a company need IT infrastructure maintenance?
IT infrastructure maintenance is important for all companies, regardless of their size or field of activity. However, there are several situations when a company particularly needs IT infrastructure maintenance:
As a company grows and develops, its IT infrastructure also becomes more complex and larger. IT infrastructure maintenance helps manage a larger number of servers, network elements, software, and data volumes more efficiently, ensuring stable and effective operation.
If a company does not have sufficient internal IT resources, competent specialists, or advanced hardware, IT infrastructure maintenance services can be a great alternative. This allows leveraging the knowledge and experience of specialists without large internal investments.
Cyber attacks and data theft are a constant threat to businesses. IT infrastructure maintenance can ensure that the company is protected from various cyber threats such as viruses, phishing, data loss, or outages. Specialists monitor and implement appropriate security measures, ensuring that data remains secure.
For most mission-critical businesses, it is very important to ensure high availability and performance of the IT system. IT infrastructure maintenance services aim to minimize system disruptions, perform regular maintenance, and respond to failures or emergencies to maintain a high level of performance and reduce business interruptions.
IT infrastructure maintenance services can be beneficial for companies that want to take advantage of new technological opportunities and innovations. IT specialists can provide consulting on technology strategy planning, implementation of new solutions, and IT project management.
It should be noted that IT infrastructure maintenance is not a one-time solution but an ongoing process that requires continuous monitoring and updates.
What tasks are included in the IT maintenance service?
Our specialists are ready to provide comprehensive IT maintenance services that will cover a wide range of activities aimed at ensuring the operation and security of your IT infrastructure.
Their main task will be to monitor and manage your computers, servers, and network equipment. They will perform regular maintenance, configurations, and updates to ensure that all system components operate optimally and efficiently. In addition, our specialists will monitor system performance and potential failures, allowing them to respond quickly and resolve issues.
We will also provide consultations to your employees so they can use the IT infrastructure efficiently and securely. This will include training on security policies, data backup and recovery procedures, and usage policies.
Our specialists will also manage access rights, ensuring that your employees have appropriate access to the necessary resources and data while maintaining security control.
If you need new hardware or software, our specialists will help you choose the right solutions and assist with their installation. We aim to ensure that your system is compatible, operates optimally, and meets your business needs.
Our professional technicians and system administrators will be your reliable partners, responsible for the maintenance of your entire IT infrastructure. They can answer your daily questions and offer suitable solutions. You can also trust their expertise and experience when it comes to designing and implementing effective IT solutions, such as infrastructure upgrades or security solution deployments.
We are ready to be your IT security partners and ensure that your business IT runs smoothly and securely.
How to register referrals to MDP CLOUD IT support specialists?
Referrals are carried out through the MDP CLOUD RMM application, which is installed on all company computers after signing the contract. After completing a request through the app, our help desk will be able to see the device from which the request is sent, its condition, user and other information, which allows solving the problem much faster, as it saves time for identifying the company, location, device, user.
What is Bitdefender EDR?
Endpoint Detection and Response (EDR) is a computer and server security solution that combines continuous, real-time monitoring and collection of computer data and intelligence with detection capabilities and automated responses.
MDP CLOUD EDR detects threats in real-time, including File-based attacks, malicious software. Based on threat analytics by continuously monitoring events in the cloud, EDR prioritizes security events by creating a list of incidents for investigation and response.
What is Bitdefender XDR?
XDR is a security architecture model that aims to protect organizations from advanced online threats such as malware, hacker attacks or data leaks.
Bitdefender XDR (Extended Detection and Response) extends the security capabilities of EDR by integrating additional telemetry sources used to provide context-based security events.
The primary goal of XDR is to reduce detection and response time, allowing organizations to identify and respond to security breaches more quickly. This helps minimize the potential damage an organization may experience and protect it from high-risk security incidents.
Why do I need full disk encryption?
Full disk encryption protects your entire hard drive from unauthorized access at all times. Thousands of laptops go missing or are stolen every week. Without full disk encryption, anyone who finds (or steals) it can access the data on the hard drive. Simply inserting the hard drive into another computer makes your data accessible without any passwords.
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